We hope you love your POOJI order. To request a return, please contact hello@pooji.us within 14 days of receiving your order.
For hygiene reasons, press-on nails and application products must be unused, unworn, unopened, and returned in their original packaging. Items showing signs of wear, application, glue, adhesive residue, alteration, or damage caused after delivery cannot be accepted.
For ordinary or change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect when delivered.
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at hello@pooji.us. Include your order number and clear photos of the item, packaging, and shipping label. Once the issue is reviewed and approved, POOJI will cover the reasonable replacement or return cost.
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing time may vary depending on your bank or payment provider.
Please email hello@pooji.us before sending anything back. Returns sent without prior approval may not be accepted.
You may request cancellation within 6 hours of placing your order by emailing hello@pooji.us with your order number. We will do our best to help, but cancellation cannot be guaranteed once an order has entered processing or has been dispatched.