Frequently Asked Questions

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SHIPPING & DELIVERY
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How long does shipping take?
Delivery typically takes 4 weeks depending on your location. See our Shipping page for full details by country.

Do you ship worldwide?
Yes. We ship to the US, Canada, UK, Europe, Australia, New Zealand, Singapore, and most countries worldwide. 

Will I receive a tracking number?
Yes. A tracking number is emailed to you once your order ships. Allow 24–48 hours for the first update to appear.

 

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RETURNS & ORDERS
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All POOJI products are custom-made and personalized specifically for you.Because production begins after your order is approved, returns and refunds cannot be accepted once production has started.If your item arrives damaged or defective, please contact us within 7 days of delivery and we will be happy to help.

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STILL HAVE A QUESTION?
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Please contact us at WhatsApp: (UK) +44 7753957399 / Email: hello@pooji.us 

We reply within 1 business day, Monday–Sunday.